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Telehealth Instructions and Information

During the COVID-19 pandemic, FHCSO is working to reduce exposure risks for our patients by offering telehealth visits. These visits are conducted through your web browser and allow you to have a face-to-face, audio/video visit with your provider from your home.

What Is Required for a Telehealth Visit?

A successful telehealth visit requires the following technology:

  • A Good Internet Connection
  • A Computer or Smartphone (Android or iOS) with camera and microphone
  • A Modern Web Browser:
    • Chrome
    • Firefox
    • Safari

Do I Need Any Software?

No. Our telehealth solution runs entirely from within your browser. No software other than a modern web browser is required.

Do I Need an Appointment?

Yes. You need to call and schedule an appointment with the clinic like your normally would.

How Do I Connect?

Click on of the links below in the "Telehealth Waiting Rooms" section. You will need to connect to the correct waiting room for your provider you are scheduled with.

How Do I Make Sure My System Will Work?

Complete the doxy.me pre-call test: https://doxy.me/precall-test

I'm Having Issues Accessing My Camera/Microphone, What Can I Do?

Here is a list of troubleshooting pages/articles to try:

Doxy.me pre-call test:
https://doxy.me/precall-test/
Doxy.me troubleshooting resources:
https://help.doxy.me/en/collections/1359402-troubleshooting#browser-issues
Mozilla Firefox camera access article (has some add'l info for mobile/tablet):
https://support.mozilla.org/en-US/kb/how-manage-your-camera-and-microphone-permissions


Telehealth Waiting Room Links

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This health center is a Health Center Program grantee under 42 U.S.C. 254b, and a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n). This health center is an FTCA Deemed Facility.